Returns

Bought items from Sneakermouse? Don't worry, you can easily return them within 14 days of receipt.

Important points to note

Some things to remember to avoid your return being refused:

• The Sneakermouse tag must be attached to the product.
• The sneakers must be unworn and in the same condition with all accessories.
• The sneakers may not be creased (wrinkled).
• The original box must also be in the same condition and include the paperwork.
• Products obtained for free must also be returned.
• Damaged or lost packages during return are your responsibility.
• Return costs are at your own expense.

Returns process

• Email us at info@sneakermouse.nl that you want to return something.
• Log in with your shipping details at https://sneakermouse.myparcel.me/returns/create
• Your barcode = your track & trace code.
• Download and print the return label, which can be found under the heading 'return shipment'.
• Pay online for your return label.
• Let us know why you are returning the package.
• Pack your order carefully, use a shipping box (no plastic bag!).
• Please include the original packing slip with your package
• Stick the return label visibly on the package or have it printed out at the post office.
• Drop off your ready-to-ship package at the nearest post office.
• After receipt we will start processing your refund (max 5 working days).

Do you have any questions or need help? We are here to help you! Feel free to contact us.